Search above, or browse through the topics below to find answers to your questions
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Family Concierge
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For Families
- How it works for families
- How to search for sitters
- How to pay my sitter
- What is Sittercity Adventures?
- Average babysitter and nanny pay rates
- Family profile photo guidelines
- Leave a sitter review
- Tips to get started
- How Sittercity works
- Getting started on Sittercity
- Job posting tips
- Choosing the right caregiver
- Help with taxes, Nanny Tax
- Nanny shares and learning pods
- Membership options & pricing for families
- Premium membership options
- What is the Bright Horizons corporate benefit?
- I'm eligible for the Bright Horizons corporate benefit. How do I register on Sittercity?
- How do I apply my employer’s corporate benefit to my existing Sittercity account?
- Trouble upgrading to Premium
- Can I get a refund for my membership?
- Account management for families
- Login trouble, password reset
- Cancel my subscription
- Close my parent account
- Why is my job post under review?
- Edit or close job posting
- Family photo upload trouble
- Guidelines & expectations
- Sittercity Community Guidelines
- User Generated Content Policy
- Accessibility information
- Ratings & Reviews Community Guidelines
- Attendance expectations
- Quality expectations
- Trust & Safety for families
- Reasons why your account would be removed
- Run a background check on a caregiver
- Sitter background check badge requirements
- How does Sittercity authenticate sitter identities?
- Reasons why a sitter account would be removed
- Report a user or scammer
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For Caregivers
- Tips to get started
- 3 easy steps to find a job
- How to ace your interview
- Cyber safety tips
- Tips for getting more responses
- What are nanny shares and learning pod jobs?
- How it works for sitters
- How to apply to a job
- How will I get paid?
- How do I know if a job is still available?
- Sitter profile photo guidelines
- How to respond when you're not interested in the job
- My profile photo isn't live
- Membership options & pricing for sitters
- Free membership for caregivers
- Featured Sitter subscription
- Catch health benefit for caregivers
- Account management for sitters
- Login trouble, password reset
- Edit, add, hide profile
- Close my sitter account
- Reactivate my account
- Can I change my account location?
- Cancel Featured Sitter subscription
- Sittercity Adventures
- What is Sittercity Adventures?
- Sittercity Adventure profile requirements
- My Adventure pay rate
- Edit my Adventure
- My Adventure was not approved
- How does Adventure availability work?
- Trust & Safety for sitters
- How does Sittercity verify families?
- Background check options for sitters
- View or share my background check
- My identity verification failed
- Background check badge requirements
- Handling a monetary dispute
- Guidelines & expectations
- Sittercity Community Guidelines
- User Generated Content Policy
- Accessibility information
- Attendance expectations
- Quality expectations
- Sittercity Community Inclusion Policy
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For Press, Marketing & Recruiters